HBS Dental: Integrated Operational Support for Growing Dental Practices

HBS Dental DSO is the focused dental operations support arm of Hired Billing Support focused on assisting dental practices with the vital work performed outside of the treatment room. Our team supports staff in areas of patient communication, insurance verification, revenue cycle management and administrative support to help keep your daily operations organized and efficient.

HBS Dental DSO fits easily into your practice management systems, workflows, SOPs and communication protocols, and becomes an extension of your practice instead of a service provider. We solve everyday operational challenges that can be particularly stressful for busy front-desk staff, allowing practices to remain patient-facing, on schedule, and in control of their money flow. 

For comprehensive healthcare workforce and operational solutions, visit the Hired Billing Support main website

Professional Call Support That Keeps Patients Connected 

Communication with patients is the primary aspect in a practice that is successful. Each lost new patient appointment, each missed follow up or each missed recall appointment may impact the patient experience and lead to a loss of continuity in an otherwise productive appointment schedule.

HBS Dental's Call Support service lets practices stay in touch with every other without adding to their front-desk staff's workload. New patient calls, patient outreach to recall and reactivate patients, no-show follow-ups, treatment follow-ups and other patient communication can be handled by our team with your practiced scripts and procedures.

All interactions are recorded and guided through your current workflow, ensuring the visibility of your internal team on the conversations, follow-up needs and next steps. HBS Dental DSO ensures that key calls are dealt with in a timely manner, allowing practices to take advantage of potential new-patient opportunities, enhance their patient relationships, and ensure a more responsive front-desk.

Comprehensive Insurance Verification for Better Treatment Readiness 

Insurance information is key to successful treatment coordination and patient satisfaction. If benefits are not apparent and verification is delayed, patients might not proceed with treatment, and front desk staff waste time locating information.

HBS Dental DSO strives to ensure your team can get and arrange crucial benefit data before the patient's visit with a dedicated Insurance Verification support. Eligibility, coverage, annual maximums, benefit frequencies, waiting periods, and other information about a plan.

The verified information is recorded in your current practice management process, which enables your staff to use this information when discussing treatment and financial expectations with patients. Through pre-verification, practices are able to minimize unexpected scenarios and enhance the efficiency of their front office, as well as make the appointment-to-treatment acceptance process more seamless.

Dental RCM & Billing Support for Stronger Revenue Performance 

But a full calendar doesn't necessarily mean healthy practice revenue. Once treatment is received, claims are filed correctly, payments made properly, denials addressed and accounts outstanding are followed up.

HBS Dental DSO offers RCM & Billing support for these all important financial areas. We can help you submit, follow-up on claims, manage denials, post payment, and recover your accounts receivable.

Aging AR can be broken down into 30, 60, 90 and 120+ day buckets to help prevent older balances from aging while remaining unpaid. There is also a potential for identifying unpaid claims and under-payment for appropriate follow-up.

We're not just after revenue that hasn't been collected. We do the processes to move claims and balances towards resolution. By ensuring adherence to RCM and billing procedures, dental offices can enhance their financial visibility, alleviate administrative strain, and establish a streamlined financial journey from treatment completed to money collected.Consistent RCM and billing support helps dental practices improve financial visibility, lighten administrative burdens, and pave the way from treatment to revenue collected.

Dedicated Administrative Support for More Efficient Practice Operations 

There are so many administrative tasks that must occur regularly to ensure a well-managed dental practice. The busy front-desk staff members can find themselves wasting precious time on scheduling, data entry, documentation, form follow-up, patient communication, and daily task management.

HBS Dental DSO offers Admin Support services to assist practices in handling these tasks effectively and uniformly. We work within your systems, workflows and SOPs to offer you extra capacity without your practice having to change its operating environment entirely.

This support may involve typical data entry, scheduling help, follow-up on forms and documentation, patient communication and the management of the queue during the day. Our team takes care of repetitive administrative tasks, freeing up your front of house staff's time to focus on in-person interactions with patients, treatment coordination and more.   

The consequence is a more streamlined practice space and necessary administrative duties go about without getting to be an on-going burden on the essential group.