Dedicated Internet Access is a private, point-to-point connection linking your business directly to your Internet Service Provider's (ISP) core network.
Unlike standard commercial broadband—where bandwidth is pooled and shared across multiple surrounding businesses—DIA reserves 100% of the specified bandwidth exclusively for your company.
| Feature | Shared Business Broadband | Dedicated Internet Access (DIA) |
| Bandwidth Allocation | Shared with neighboring businesses | 100% private and reserved |
| Speed Symmetry | Asymmetric (Fast downloads, slow uploads) | Fully Symmetric (Equal upload/download) |
| Performance | Fluctuates during peak traffic hours | Guaranteed, consistent speeds 24/7/365 |
| Service Level Agreement (SLA) | Best-effort basis | Guaranteed uptime (e.g., 99.97%), latency & packet delivery |
| Customer Support | Standard queue / call-center support | Direct NOC access with assigned engineering support |
